“Digital interaction is no longer a service – it is part of the product.“For leading companies and corporations, this means that digital interfaces with customers, partners and employees must not only function, but also deliver real added value. Customer portals play a key role in this. They are much more than digital shop windows –…

Why customer portals now belong at the top of the agenda Expectations of digital services are rising rapidly – and not just in the B2C sector. Today, business customers also want round-the-clock access to information, transparent processes and smooth communication. Traditional channels such as email or telephone quickly reach their limits – both for customers…