What successful customer portals have in common – and what is not in the specifications
Technically sound, but ineffective? We show you what successful customer portals really depend on – and what is not included in any specifications.
Customer portals platform comparison – modular system, platform or individual development?
If you only focus on short-term project goals when setting up a customer portal, you risk high costs, inflexible architectures or dissatisfied users in the long term. It is therefore crucial to think strategically
Whitepaper “Voice First: The Future of Human-Machine Interaction in the Enterprise Environment”
“Voice First” as a strategic lever: opportunities, use cases & implementation of voice assistants along the digital customer journey in the company
B2B, B2C and B2E in one ecosystem – how portal integration succeeds in the corporate environment
“Digital interaction is no longer a service – it is part of the product.“For leading companies and corporations, this means that digital interfaces with customers, partners and employees must not only function, but also deliver real added value. Customer portals play a key role in this. They are much more than digital shop windows –…
Whitepaper “Digital project in crisis? The emergency guide for project managers”
Digital project in crisis? The emergency guide provides project managers with specific tips to help them react quickly and get projects back on track.
Whitepaper “Success factors for customer portals”
The white paper shows how customer portals optimize processes, reduce support costs and increase customer satisfaction and competitiveness.
How Pimcore simplifies omnichannel marketing
“In today’s digital world, customers expect a seamless and consistent experience across all channels.“Omnichannel marketing is no longer an optional extra, but a necessity to remain competitive in an increasingly connected market. Customers interact with brands across a variety of channels – from social media and websites to mobile apps and physical stores. These channels…
EU Data Act: impact on digital solutions
The EU Data Act was published in the Official Journal of the EU on December 22, 2023 and will enter into force on September 12, 2025. It is a central component of the European data strategy, which aims to promote access to and use of data in the European Union. The aim is to create…
SMART criteria: A guide to goal setting in project planning
The ability to set clear and achievable goals is critical to the success of any project. The SMART criteria(Specific, Measurable, Achievable, Realistic, and Timely ) provide a proven framework to ensure that your goals are specific, measurable, achievable, relevant and time-bound. In this article, we explain how you can effectively apply SMART criteria to your…
Centralized digital infrastructure for a large SME customer
A large SME client needed a centralized digital infrastructure to optimize and standardize its operating systems for mobile and web-based platforms. The solution involved building a powerful infrastructure to run 10 brand websites, two customer portals, a B2B commerce platform and the integration of multiple service providers delivering different digital solutions.